What Is Hosted PBX and How Can It Benefit Your Company?

Gonzalo Cavez
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HERO Hosted PBX is a SIP-enabled hosted IP-PBX phone system, first launched in 2020 by Canadian telecom software company Dialexia. The technology was originally developed for the purpose of providing private, dedicated PBX phone lines to employees in the communications industry. Hero’s latest product, called the “Hero Phone System” provides a complete, scalable solution to provide a hosted PBX solution to small and medium-sized businesses (SMBs). It offers flexible services that are based on the same VoIP technology used by companies such as Microsoft, AT&T, and Verizon.

With a hosted PBX, the phone is connected to an internal or external PSTN or hosted network which serves as the network infrastructure of the business. This network is composed of several devices, such as VoIP servers, hosted PSTN gateway, switch, and router. These devices allow calls between the hosted PBX system and other VoIP enabled phone systems. Calls made using this system are usually cheaper than regular calls made using conventional phone systems. There is no need for a physical hardware infrastructure and the business can save on cost because the hardware is not required for use of the VOIP service.

hosted pbx

Most of the hosted PBX solutions offered by Dialexia are customized to meet the specific needs of the business. Dialexia’s SIP Server is ideal for business enterprises that require voice over IP services. The SIP Server has features that make it suitable for handling large amounts of incoming calls. It supports both local and long distance call routing and has an integrated voicemail functionality.

Hosted PBX allows businesses to have an uninterrupted communication system, without the need for any additional hardware. Businesses can be sure that the system is highly secure and reliable, since it runs on the same IP as the rest of the company network.

In some instances, hosted PBX systems can also be integrated with other VoIP solutions such as the Microsoft Exchange, and Microsoft Outlook. This way, the business can save money. In addition, a hosted PBX system can be installed and managed directly from a web browser, which makes it easy to manage. and troubleshoot calls by using the Internet.

There are many advantages of having hosted PBX. VoIP technology offers a simple, robust, flexible, fast, scalable, and affordable solution for business. The hosted PBX can be easily customized, allowing users to install custom VoIP applications, which enables better quality voice calls and better call management. Using a hosted PBX system, companies can make high-quality calls to the entire country or even international clients. This helps the company save a lot of money.

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